Our Policy Information

We founded Pacchiella Art with one goal in mind: giving our customers the best shopping experience we possibly can. To do so, we’ve designed our store policies to make sure our clients have a fair, rewarding and enjoyable shopping experience whenever they come to Pacchiella Art.

MATERIALS & ENVIRONMENT

All products are made with acid free material and high quality fine art paper.

Yes, we are doing our best to be able to deliver eco-friendly products and our mindset is to improve this topic gradually.

SHIPPING INFO

Delivery worldwide.

In case you live i Oslo, we can arrange a personal delivery.

PAYMENT

The seller can demand payment for the item from the time it is sent from the seller to the buyer. If the buyer uses a credit or debit card for payment, the seller can reserve the purchase price on the card when ordering. The card is charged on the same day the item is sent.

When paying by invoice, the invoice is issued to the buyer when the goods are dispatched. The payment deadline appears on the invoice and is a minimum of 14 days from receipt.

Buyers under the age of 18 cannot pay with a subsequent invoice.

AGREEMENT 

The agreement is binding for both parties when the buyer has sent his order to the seller.
We reserve the right to write errors, errors in product descriptions, prices or other information that appears on this website.

DELIVERY

Delivery has taken place when the buyer, or his representative, has taken over the item.

If the delivery time is not stated in the order solution, the seller must deliver the goods to the buyer without undue delay and no later than 30 days after the order from the customer. The goods must be delivered to the buyer, unless otherwise separately agreed between the parties.

CANCELATION'S RIGHT
The buyer must notify the seller of using the right of withdrawal within 14 days of the deadline starting to run. The deadline includes all calendar days. If the deadline ends on a Saturday, holiday or bank holiday, the deadline is extended to the nearest working day.

The withdrawal period is deemed to have been met if notification is sent before the end of the period. The buyer has the burden of proof that the right of withdrawal has been exercised, and the notification should therefore be made in writing (right of withdrawal form, e-mail or social media).
The cancellation period starts to run:

When purchasing individual items, the cancellation period will run from the day after the item(s) have been received.

If a subscription is sold, or the agreement involves regular delivery of identical goods, the deadline runs from the day after the first shipment is received.

If the purchase consists of several deliveries, the cancellation period will run from the day after the last delivery has been received.
The withdrawal period is extended to 12 months after the end of the original period if the seller does not inform the seller before the conclusion of the agreement that there is a right of withdrawal and a standardized withdrawal form. The same applies in the event of a lack of information on terms, deadlines and procedures for using the right of withdrawal. If the trader makes sure to provide the information during these 12 months, the cancellation period still expires 14 days after the day the buyer received the information.
To be eligible for a return, your item must be unused and in the same condition that you received it. The buyer can try or test the goods in a proper way to determine the nature, properties and function of the goods, without the right of withdrawal being lost. If the examination or testing of the goods goes beyond what is reasonable and necessary, the buyer may be held liable for any reduced value of the goods.

Your item must be in the original packaging. The goods must be returned to the seller without undue delay and no later than 14 days from the notification of the use of the right of withdrawal being given.
The buyer covers the direct costs of returning the item, unless otherwise agreed or the seller has failed to state that the buyer must cover the return costs. The seller cannot set a fee for the buyer's use of the right of withdrawal.
The seller is obliged to repay the purchase price to the buyer without undue delay, and no later than 14 days from the seller receiving notification of the buyer's decision to exercise the right of withdrawal. The seller has the right to withhold payment until he has received the goods from the buyer, or until the buyer has submitted documentation that the goods have been sent back.

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RIGHTS & COMPLAINS DEALINE 
In case there is a defect in the goods, the buyer must, within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she wants to claim the defect. The buyer has always complained in sufficient time if it happens within 2 months. from the time the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the item. If the product or parts of it are intended to last significantly longer than two years, the complaint deadline is five years
In case the item has a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules of the Consumer Purchase paragraph, chapter 6, withhold the purchase price, choose between rectification and redelivery, demand a price reduction, demand the contract terminated and/or demand compensation from the seller.
Complaints to the seller should be made in writing.

CONFLICT RESOLUTION 
Based on the previews described terms conditions, the complaints must be addressed to the seller within a reasonable time The parties must try to resolve any disputes amicably. If this is not successful, the buyer can contact the Norwegian Consumer Protection Authority for mediation. Forbrukertilsynet is available on phone 23 400 600 or www.forbrukertilsynet.no 

The European Commission's complaints portal can also be used if you wish to lodge a complaint. It is particularly relevant if you are a consumer living in another EU country. The complaint is filed here: http://ec.europa.eu/odr.

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And in case, anything else you wonder, don’t hesitate to contact us with any questions.
It will be a pleasure to hear from you:)

Pacchiella Art
Alexsandra Pacchiella
00 47 918 337 42
pacchiella@live.no
Oslo, Norway. 
Org nr 929 478 436

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